RoboWall is an innovative automated 24/7 patient prescription pickup center for community pharmacies. RoboWall, part of Capsa’s RoboPharma lineup, streamlines the entire Rx retrieval process: The pharmacy stores completed orders inside the secure carousel system (holds a max of 224 orders); and patients can retrieve their order outside when it’s convenient, at any hour of the day or night. Prescription hand-out has never been simpler. RoboWall is being installed at record pace in most international markets (outside the United States) by retail pharmacies looking for heightened customer convenience and brand awareness, improved Rx pickup management, and staff time savings.
Benefits to the pharmacy and staff: Improved Rx pickup process organization. Effectively extend the pharmacy’s hours of operation to 24/7. Avoid long patient lines and lost orders. Track the status of every order.
Benefits to the customer: Retrieve medications when convenient (24/7). After-hours access from the street-side or common lobby. Data is secure, with no outside link to patient or prescription data.
Pharmacy Loading Process: After completing a customer script, pharmacy staff signs into RoboWall. Software chooses one of the available 224 cells in the carousel via barcode-scan match. Upon order completion, RoboWall automatically notifies the patient via SMS (text) that the prescription is ready.
Patient Pickup Process: After receiving an SMS message (text) from RoboWall, the patient arrives at her/his convenience, enters the unique PIN-code and date of birth, and picks up the waiting order.
Integrates with ScriptShelves: The full power of RoboWall occurs when your pharmacy includes ScriptShelves automated Rx hand-out system, for order pickup inside the pharmacy during operating hours. ScriptShelves software interfaces with RoboWall to ensure the right patient orders are stored in the right location to suit your customer’s preference.
Note: RoboWall may not be available in certain geographies.
