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Pharmacies serve as a crucial touchpoint in the healthcare system, offering a unique avenue to enhance patient trust and satisfaction. Accuracy in Rx filling and meticulous record management is paramount for safeguarding patient safety.
Through automation, pharmacy management can gain more time to build community relationships while preventing many Rx filling errors currently occurring in 1.6% of prescriptions filled. Many of these errors stem from human mistakes due to pharmacy staff being overwhelmed, fatigued, or rushed.
Leveraging advanced technologies such as intelligent robotics and automated tablet counters solves these challenges. These tools enhance accuracy, speed up service, and simplify data management, significantly boosting medication safety in retail pharmacies.
Patients understandably want their medication as quickly as possible. However, for each Rx filled, pharmacy staff must observe patient safety requirements and adhere to regulations and payor requirements before even selecting the proper medication. Rx filling is a demanding task with no room for errors. In the typical retail pharmacy workflow, pharmacy technicians and pharmacists must perform a long list of tasks exactly, often hundreds of times a day.
When humans perform this time-consuming process, errors can happen at several points. The pharmacy technician could inadvertently select the wrong medication, choose the proper medication but the wrong strength, or fill the wrong quantity, just to name a few potential pitfalls.
While pharmacy management system software can help speed up pharmacy workflows, it still leaves Rx filling to the staff. When you integrate an intelligent tabletop tablet counting device or fully automated robot with your pharmacy management system, nearly all the potential for human error disappears. You also free up your pharmacists to spend more time building patient relationships.
Most pharmacies have several commonly filled medications that account for 50% to 60% of their total prescriptions. Capsa Healthcare’s KL108 stores 108 of your most frequently filled medications in revolutionary cassettes that require no technician calibration and removes another potential source of human error.
The KL108 robot can choose the proper medication in the right strength, count it accurately, choose the right size vial, label it, and present it to the pharmacy technician in about 30 seconds.
This intelligent machine also integrates with most pharmacy management systems, exchanging real-time data to fit seamlessly into retail or hospital outpatient pharmacy workflows. With the KL108, pharmacies gain significant benefits, including:
Integrating the KL108 with your pharmacy management system allows you to streamline the prescription filling process, reduce errors, and improve overall efficiency. Pharmacy staff can focus on business-building initiatives and direct patient care services.
For prescriptions not handled by the KL108 or for pharmacies without the high daily volume or floorspace to cost-justify a robotic system, the KL1Plus incorporates many of the KL108’s smart features, plus more. The KL1Plus can efficiently and accurately verify and count both oral solids and unit-of-use medications, achieving the goal of 100% Rx filling assurance. The KL1Plus brings computer verification to the standard tablet counter design and interfaces with most pharmacy management systems.
The compact KL1Plus design takes up about the same area as a traditional counting tray, enabling it to fit into any pharmacy workspace. The high-count speed of 15 tablets/second suits any size community or volume.
The KL1Plus accuracy is far superior to manual counting’s 95% on top of computerized records regarding what was filled. The directed dispensing system forces all pharmacy staff members who process prescriptions to follow the same repeatable process.
It easily handles inventory counting with the onboard C-II log, which the pharmacy uses to track controls from wholesaler delivery to on-shelf availability to each prescription fill and timestamp every step.
The KL1Plus delivers even more critical features and benefits:
The KL1Plus ensures that every pharmacy order of tablets, capsules, and unit-of-use items that it counts is verified. Your patient receives the proper medication, dosage, and quantity every time.
Capsa Healthcare’s KL1Plus and KL108 streamline your pharmacy operations, bringing measurable savings in costs and time.
With technology ensuring each prescription is filled with the right medication and quantity for the right patient, less time is spent at the pharmacist’s check and even less time investigating potential sources for a filling error.
The KL1Plus and KL108 help pharmacies maintain tight inventory control. By knowing precisely how much stock they have dispensed and how much remains on the shelves, they can avoid over- or under-stocking.
The KL1Plus is applicable for any volume operation; the busier the business, simply add additional KL1Plus units. For higher volume operations, a KL108 paired with a KL1Plus provides an unmatched level of efficiency and safety. In both scenarios, pharmacy management is assured that all orders are correctly handled, with technology overseeing the human element.
The increased accuracy and efficiency provided by the KL1Plus and KL108 allow pharmacy staff to spend less time filling (plus the occasional hunting for the cause of an Rx filling error caught at pharmacist check) and focus on building customer relationships and profit-driving initiatives. In the long run, the pharmacy’s Star Ratings are also positively affected.
For pharmacies in the specialized business of central fill and mail order, there is no margin for error in either accuracy, patient safety, or efficiency. And Capsa Healthcare’s central filling solution is at the pinnacle of delivering all three.
Central fill and mail order pharmacies require advanced robotics, highly orchestrated software, and high-speed conveyance to fully automate the dispensing, packaging, labeling, checking, and distribution of thousands to 100,000 orders per shift.
Capsa Healthcare’s designs focus on the unique needs of the pharmacy’s specialized clients. This approach ensures that each solution is tailored to fit the requirements of the pharmacy’s space, workflow, operational goals, and Rx volume projections. Capsa provides a seamless, scalable infrastructure that empowers centralized pharmacy businesses to process more prescriptions with greater accuracy and less manual intervention. A Capsa Healthcare central fill/mail order solution is unmatched for the ultimate efficiency and patient safety measurements.
Creating better working conditions for pharmacy staff is critical today. The American Society of Health-System Pharmacists (ASHP) reports job turnover rates are above 21% amidst an ongoing shortage of technicians.
Workloads and general working conditions are among the top reasons technicians cite for leaving pharmacies. The hard cost of replacing a pharmacy tech is about $6,000.
Two of the most demanding aspects of pharmacy tech jobs are Rx filling and the necessity to be always accurate and error-free. Pharmacy automation positively addresses both concerns. Your pharmacy can gain 100% Rx filling accuracy through pharmacy automation and let your pharmacists and technicians focus on the work they love. Call or email Capsa today to see how Rx automation can work for you.